At Club L London we understand that sometimes you may need to return your item and we are happy to refund any unwanted items providing they are returned to us within 30 days from receipt, in their original condition.
HOW TO RETURN FROM OUTSIDE THE UK
You will be responsible for paying your own shipping costs for returning your item(s).
Please make sure you return your item(s) within 30 days of receipt on a tracked service and please retain your proof of postage until your item has been refunded.
C/O CLUB L LONDON (RETURNS), UNIT 1 APOLLO PARK, UNIVERSITY WAY, CREWE, CW1 6HX, UNITED KINGDOM
Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.
SALE ITEMS AND BUNDLE SALE OFFERS
Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for £50, 3 for £45) and no refunds will be given for these items.
Please take extra care when trying on as we cannot accept returns with make up or tan marks, snags or damage caused to the item though trying on or items minus garment tags or security tape.
Due to hygiene regions we do not accept returns on any Nakey Nakey products, earrings, cosmetics, swimwear or face masks. Items purchased in the sale or as part of bundle offers are final sale and are non-returnable.
This does not affect your statutory rights.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done. Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 30 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights. Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
I HAVE LOST MY RETURNS FORM
If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return. For more information please contact us.
WHERE IS MY REFUND?
We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed. Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more. If you have any queries, please contact us