RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to the US. For orders shipped to CA, please see below.
Please ensure you have read our Returns Policy before registering your return.
USA
A STEP BY STEP GUIDE
If you’re returning an item from the USA a returns fee will be deducted from your refund amount.
STEP 1
Begin by entering your order number on our Happy Returns portal then follow with your zipcode.
STEP 2
Select the item from your order that you wish to return.
STEP 3
Select the reason why you would like to return the item.
STEP 4
Pick the Returns Bar that suits you most.
STEP 5
Download and save the QR code to your phone, then take the parcel to your chosen drop-off location within 5 days of creating the return. This will be processed immediately.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
CANADA
A STEP BY STEP GUIDE
If you’re returning an item from Canada you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.
STEP 1
Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.
STEP 2
Select the items from your order that you wish to return.
STEP 3
Select the reason why you would like to return the item.
STEP 4
Choose your preferred return method.
STEP 5
Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
REST OF THE WORLD
A STEP BY STEP GUIDE
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received. For these returns, follow the below steps:
STEP 1
Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.
STEP 2
Take the parcel to your local post office or chosen delivery company with the following return address attached:
C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK,
POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Please make sure to retain your proof of postage
STEP 3
Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.
RETURNS FAQ
I DON’T HAVE A HAPPY RETURNS CLOSE TO ME
If you are not within a 50 mile radius of a Happy Returns location, or live in Hawaii, Alaska please get in touch with our customer care and they will assist you with further information. To check if you have a Happy Returns close to you click here.
I’VE GOT MORE THAN 9 ITEMS TO RETURN (US ONLY)
If you are returning more than 9 items in one order, this will need to be split into two. You can register up to 9 items at a time. Please reach out to our Customer Care team if you need any further assistance.
RETURNING A LIMITED EDITION ITEM
Any one item over $500 cannot be returned through Happy Returns. Please reach out to our Customer Care team to organise an alternate method to return.
RETURNS POLICY
View our full Returns Policy here.
MORE QUESTIONS?
For any more questions about returns, please see the returns category in our Help Centre, or contact our Customer Care team.
14 DAY RETURNS
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