RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to the US. For orders shipped to CA, please see below.
Please ensure you have read our Returns Policy before registering your return.
A STEP-BY-STEP GUIDE
USA
A STEP BY STEP GUIDE
If you’re returning an item from the USA a returns fee will be deducted from your refund amount.
STEP 1
Begin by entering your order number and email address on our returns portal.
STEP 2
Select the item from your order that you wish to return and choose a return reason.
STEP 3
Choose your preferred return method.
STEP 4
Confirm you are happy with the details provided.
STEP 5
US: Check your email for a returns label. Please print this out, attach it to your parcel, and take it to your local Postal Service.
*Please note, any parcels sent for return can take up to 3 working days in transit, and up to 10 business days to be processed. Refunds can take 1-5 business days to show on your account, depending on your payment provider.
CANADA
A STEP BY STEP GUIDE
If you’re returning an item from Canada you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.
STEP 1
Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.
STEP 2
Select the items from your order that you wish to return.
STEP 3
Select the reason why you would like to return the item.
STEP 4
Choose your preferred return method.
STEP 5
Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
REST OF THE WORLD
A STEP BY STEP GUIDE
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received. For these returns, follow the below steps:
STEP 1
Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.
STEP 2
Take the parcel to your local post office or chosen delivery company with the following return address attached:
C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK,
POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Please make sure to retain your proof of postage
STEP 3
Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.
RETURNS FAQ
DO I HAVE TO PAY TO RETURN AN ITEM?
We offer a return shipment cost for US orders, which covers the cost to return back to the UK, Duties & Taxes as well as insurance for the shipment. Please note we do not refund any original shipping charges. The fee is processed through our returns portal and will be deducted from your total refunded amount. If you would prefer to return the item using your own method, you are responsible for arranging the shipment and covering the necessary fees.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately. Failure to do so will still result in multiple returns fees, and a delay to your overall return being processed.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens please get in touch with our team within 24 hours of receiving your order. Our Customer Care team will investigate and get this resolved for you.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
RETURNS POLICY
View our full Returns Policy here.
14 DAY RETURNS
If it's not to your taste, we totally understand.
EASY DROP OFF
Find a point most convenient for you.
