RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
5 Simple Steps
Step 1
Begin by entering your order number and email address on our returns portal.
Step 2
Select the item from your order that you wish to return and choose a return reason.
Step 3
Choose your preferred return method.
Step 4
Confirm you are happy with the details provided.
Step 5
Check your email for your QR code, take this and your parcel to your local post office.
RETURNS FAQ
DO I HAVE TO PAY TO RETURN AN ITEM?
For all returns from the USA, a subsidized return shipping label fee will be deducted from your final refund. If you’d like to return from anywhere else in the world you are responsible for arranging the shipment and covering the fees (Including customs and duties). No fees will be deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, orders cannot be returned together in one parcel. Please return each order separately. Failure to do so will still result in multiple return fees for each order, and a delay to your overall return being processed.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens pleaseget in touch withour team within 24 hours of receiving your order. Our Customer Care Team will investigate and resolve this for you.
WHEN WILL I RECEIVE MY REFUND?
Refund to original payment method
Once we have received your parcel, your refund will be processed instantly. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
WHAT ITEMS ARE NOT RETURNABLE?
We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.
We following items cannot be returned:
- Items marked as “Final Sale”
- Pierced Jewellery
- Cosmetics
- Underwear Solutions
RETURNS POLICY
View our full Returns Policy here.
MORE QUESTIONS
For any more questions abouts returns, please see the returns category in our Help Centre, or contact our Customer Care team
14 DAY RETURNS
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