DELIVERY

EXPRESS DELIVERY

Need that item asap? For DHL express delivery, your order needs to be placed by 14:00 GMT. For Fedex express delivery, orders need to be placed before 15:30 GMT

Sundays, Bank holidays and public holidays are for resting, so any deliveries placed on these days will be dispatched on the next working day and delivered within the delivery time frame from date of dispatch.

*Delivery excludes Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and the Virgin Islands.

DELIVERY SERVICE

All our deliveries are handled by either DHL or Fedex. Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

You will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Club L London.

For more accurate information, we’d suggest getting in touch with your local customs office, so you’re not surprised if there are any unexpected delivery charges at your end.

If you need to pay a customs charge the delivery partner will contact you directly once they have your parcel to collect payment. This fee will be charged regardless of the price of your parcel and we can't control these charges.

We’d hate for you to not receive your order so please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.