International ReturnsFor returning parcels outside the UK, you will be responsible for paying your own shipping costs for returning your item(s). Make sure you return your item(s) within 14 days of receipt. Please retain your proof of postage until your item has been refunded.
Please return to:
c/o Club L London (RETURNS), Core Fulfilment, Unit 1 Apollo Park, Crewe, CW1 6HX, UNITED KINGDOM
SALE ITEMS AND BUNDLE SALE OFFERS
Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for £50, 3 for £45) and no refunds will be given for these items.
Due to the current situation surrounding the COVID-19 outbreak, our returns policy has been extended to 30 Days from receipt of your order.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 30 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
I HAVE LOST MY RETURNS FORM
If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return. For more information please contact us.
WHERE IS MY REFUND?
We will process your refund within 10 working days of receipt of the goods minus any shipping charges and handling fees if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us
Sale items can only be returned for refund by eVoucher, which can only be used on our online store.
Please note that any bespoke items are non-refundable and non-exchangeable.