PREFERENCES

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RETURNS

14 Day Returns

Easy Drop-off

Simple Returns

At Club L, we are happy to refund any unwanted items providing they are returned to us within 14 days from the date of delivery, in their original condition and were not a part of our sale.

 

Please note that due to hygiene reasons, we cannot offer refunds on earrings or pierced jewelry.

 

International returns are taking slightly longer to get back to us than normal due to the current issues around the world. We are trying our best to ensure all returns are back with us as quickly and efficiently as possible however these returns can take up to 3-5 weeks to be delivered to our distribution centre.

 

Our returns process couldn’t be easier. Check out the process based on your location below:

STEP 1

Return your parcel within 14 days from the date of delivery.

 

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

 

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

 

They can also print this for you at the drop off location if you don't have a printer.

 

RETURNS PORTAL

Please retain your proof of postage.

SALE ITEMS AND BUNDLE SALE OFFERS


Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for $50, 3 for $90) and no refunds will be given for these items.



WHEN WILL I RECEIVE MY REFUND?


Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 14 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. Please note earrings and pierced jewelry cannot be returned for health and hygiene reasons.

 

This does not affect your statutory rights.

 

Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.


WHERE IS MY REFUND?


We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us

 

 

 

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