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PREFERENCES

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RETURNS

Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.

Returning items couldn’t be simpler with our step-by-step guides tailored to each destination.  

You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you. 

Returns from international destinations will take longer to be received.

USA

A STEP BY STEP GUIDE

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings, underwear solutions, cosmetics, or final sale items.

More information on our returns policy can be read in the FAQs at the bottom of this page.

STEP 1

Begin by entering your order number on our Happy Returns portal then follow with your zipcode.

STEP 2

Select the item from your order that you wish to return.

STEP 3

Select the reason why you would like to return the item.

STEP 4

Pick the Returns Bar that suits you most. 

STEP 5

Download and save the QR code to your phone, then take the parcel to your chosen drop-off location within 5 days of creating the return. This will be processed immediately. 

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

CANADA

A STEP BY STEP GUIDE

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings, cosmetics, and final sale items.

More information on our returns policy can be read in the FAQs at the bottom of this page.

STEP 1

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

STEP 2

Select the items from your order that you wish to return.

STEP 3

Select the reason why you would like to return the item.

STEP 4

Choose your preferred return method.

STEP 5

Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

REST OF THE WORLD

A STEP BY STEP GUIDE

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings and cosmetics.

More information on our returns policy can be read in the FAQs at the bottom of this page.

If you are returning from a destination not listed in the dropdowns above, you will be responsible for delivery arrangements and any subsequent delivery charges. No fees will be deducted from your refund.

STEP 1

Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.

STEP 2

Take the parcel to your local post office or chosen delivery company with the following return address attached:

C/O CLUB L LONDON (RETURNS),

UNIT 2 ERGO PARK,
POCHIN WAY,

MIDDLEWICH,

CW10 0GY,

UNITED KINGDOM

 Please make sure to retain your proof of postage

STEP 3

Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.

RETURNS FAQ

RETURNS POLICY

Items must be returned in their original condition, unworn and with all their tags and protective strips intact.  

Returns of pierced earrings, underwear solutions, final sale items and/or cosmetic products will not be accepted under any circumstance. 

Bikini bottoms and swimsuits must be tried on over underwear and the hygiene strip must be intact when returning otherwise, it will not be accepted. 

When trying on shoes, please stand on a carpeted floor to protect their soles. If shoes are returned with marks or without the outsole’s protective seals, they will not be accepted. 

We have made every effort to display the colours of our items as accurately as possible. However, we cannot guarantee that the shade displayed on your computer monitor, tablet or mobile device will be completely accurate. 

We reserve the right not to accept a return if the item shows signs of wear, damage or alteration from its original condition.

DO I HAVE TO PAY TO RETURN AN ITEM?

If you’d like to return an item from the USA a returns fee will be deducted from your refund amount. If you’d like to return an item from Canada you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.

If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.

CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?

Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately. 

I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?

In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.

WHEN WILL I RECEIVE MY REFUND?

Items returned from the US will be processed the moment they’re handed in at a Happy Returns Bar. Please note that it may take up to 5 business days for the refund to clear with your bank.

Items returned outside of the US may take up to 10 business days to be processed. We will send the refund to your original payment method and deduct a return shipping fee. Refunds can take 5-10 business days to appear in your account depending on your payment provider and we’d advise you to contact them for more information. We will send you an email once your return has been processed and we’ll also notify you if any items have been rejected. We reject items deemed to be unsaleable/ ineligible for a refund so make sure that any items you wish to return arrive back to us in their original condition. Please note that we cannot be held responsible for lost parcels. We recommend that you keep hold of your returns tracking number until your refund has been fully processed.

CAN I EXCHANGE AN ITEM?

At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.

WHAT ITEMS ARE NOT RETURNABLE?

We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.  

The following items cannot be returned: 

- Final Sale Items

- Cosmetics

- Pierced Jewelry

- Underwear Solutions

14 DAY RETURNS

If it's not to your taste, we totally understand.

EASY DROP OFF

Find a point most convenient for you.

NO PRINTER NEEDED

Only five steps to follow then you're ready to return with our simple online portal.

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