How will I know if my order has been placed?
You will then receive another email confirming the item has been dispatched and is on it’s way to you.
Can I amend my order?
As We’re super quick at processing orders, If the order has already left our warehouse then unfortunately amendments cannot be made.
Can I cancel my order?
Please contact us ASAP and we will try our best to honour your request however we can not guarantee the cancelation will be made.
Can I track my order?
What do I do if I have received an incorrect item?
In the event that the goods are in any way faulty or there is an issue with your order, you MUST contact us within 24 hours after you have received your parcel so that we can resolve this issue.
Please contact us via Twitter or email with your order number, the name/product code of the item you were supposed to receive and any further details; and our customer service team will do their best to solve this issue for you.
How do I return an item?
Please take extra care when trying on as we cannot accept returns with make up or tan marks, snags or damage caused to the item through trying on.
I have lost my returns form, Can I still return my item?
Do you ship worldwide?
Is my information secure whilst making a purchase?
They both provide additional security whilst shopping online.
Security is very important to us at Club L and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.
Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Will a signature be needed for my delivery?
Someone will need to be in to accept and sign for your delivery, no exceptions!
If there is no one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the depot.
We recommend using an address where it is guaranteed someone will be available to sign for your parcel, i.e. your work address.
What Payment Methods do you accept?
We accept the following payment cards: Visa, Visa Debit, Master card and American Express.
We also accept PayPal and Apple Pay payments.
PR and Stylist Queries
If you would like to get in touch with our PR department, please contact us at firstname.lastname@example.org.
Please use this email address for stylist requests and brand partnership opportunities.
Please detail as much information as possible on your email so we can get back to you as quickly as we can.
Please note this email address is not open for influencer collaboration requests. We receive a lot of requests from people wishing to promote Club L London and unfortunately, we are not able to personally respond to each of these requests. If you wish to be considered for collaboration, please tag @clubllondon in any images you post wearing Club L London products, as our team regularly scout Instagram posts for new talent.
- All sale items are non-refundable and can only be returned for store credit providing your item(s) is returned to us within 14 days from receipt, in their original condition.