Returns - Royal Mail

UK Royal Mail Returns


EASY UK RETURNS, HERE’S WHAT YOU NEED TO DO…
Step 1:
Return your item within 30 days of receipt. of delivery. Don’t forget to tick the reason code.
Step 2:
Make sure you return your item in it’s original condition: unworn, with all tags/ hygiene strips attached. *Please note we cannot accept returns on pierced earrings or cosmetics and swimwear and lingerie where the hygiene seal has been removed.
Step 3:
Use our Easy Returns Method
*Go to http://www.royalmail.com/track-my-return/create/3056 and fill in the form, then attach the Royal Mail returns label and take to your nearest Post Office. They can also print this for you at the Post Office if you don't have a printer.
Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.



Our returns address is:
c/o Club L London (RETURNS), Core Fulfilment Unit 1 Apollo Park, Crewe, CW1 6HX


SALE ITEMS AND BUNDLE SALE OFFERS
Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for £50, 3 for £45) and no refunds will be given for these items.

COVID-19
Due to the current situation surrounding the COVID-19 outbreak, our returns policy has been extended to 30 Days from receipt of your order.

WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 14 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights. 
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.

I HAVE LOST MY RETURNS FORM
If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return. For more information please contact us.

WHERE IS MY REFUND?
We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us

BESPOKE ITEMS
Please note that any bespoke items are non-refundable and non-exchangeable.
Royal Mail returns are only available for orders delivered within the UK.